Mrs. Walters Essay

п»їRita Peterson

123 4th Street

Road Town, Tortola, BVI

July 21, 2014

Paul Puarez

Guest Solutions Manager

Radisson Ambassador

199 Ashford Avenue

San Juan, Puerto Rico, 00785

Dear Mister. Puarez:

We am a frequent tourist but this is actually the first time I use stayed inside your San Juan hotel. I chose your motel based on your reputation intended for value and excellent services. Yet an event at your lodge has made me personally think that your reputation continues to be inaccurately filled with air. I stayed at in your San Juan, Muelle Rico motel (room 756) from Wednesday, September 1 through Thurs, September 5, 2012. During my stay my area was consistently dirty, as well as the bathroom fittings were rusty. Additionally , I had fashioned to request fresh shower towels each night of my stay. To create matters a whole lot worse, the online casino was extremely loud plus the music did not stop until 3 A. M. I actually complained to the Front Workplace Manager, Raul Rodriguez, and requested one more room but was told there are no different rooms offered. No one through the hotel tackled my problems and I was told regularly that housekeeping had been alerted to my personal complaints. Irrespective of my repeated complaints, my personal room was never effectively cleaned and was by no means furnished with new towels. Due to casino sound, I was unable to sleep easily for two nights. Hence, my personal time spent in Desfiladero Rico was nerve-wracking. The expense of a room having a king measured bed and an marine view, in the time my reserving, was $190 per night and I stayed for 3 night times. In addition , a resort impose of 20% was included in my costs. As this kind of accommodation was prepaid through expedia. com, I was informed that I cannot request a refund at the hotel. Since I built several problems that were recorded and revealed patience in waiting for the situations to be improved, I am publishing to ask for that I become refunded the cost of my holiday accommodation. The customer assistance for this part needs to be superior. The Front Workplace Manager must be more very sensitive to the needs of your guests....



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